Interior Climate Solutions :: Privacy Policy

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to the, Apple and Android Mobile Apps and Interior Climate Solutions, LLC (ICS), and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Interior Climate Solutions, LLC, including The Interior Climate Solutions website is a promotional and e-commerce site.


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).  Total. By using the Interior Climate Solutions website, you consent to the data practices described in this statement.


Personal Information We May Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address and time zone. Interior Climate Solutions may also examine some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.              

Interior Climate Solutions may collect personally identifiable information, such as your name. We may gather additional personal or non-personal information in the future.

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, if you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Site.

Interior Climate Solutions encourages you to review the privacy statements of websites you choose to link to from Interior Climate Solutions so that you can understand how those websites collect, use and share your information. Interior Climate Solutions is not responsible for the privacy statements or other content on websites outside of the Interior Climate Solutions website.

How do we use your personal information?

Interior Climate Solutions collects and uses your personal information to operate its website(s) and deliver the services you or your company have requested.

Interior Climate Solutions may also use your personally identifiable information to inform you of other products or services available from Interior Climate Solutions, Interior Climate Solutions, LLC, our parent-company-owned sister companies and our affiliates. Interior Climate Solutions may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Interior Climate Solutions does not sell, rent or lease its customer lists to third parties.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Fulfill your HVAC service requests or information regarding prior service appointments;
  • Communicate with you about your service visit, promotional offers and future commercial HVAC appointments;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Interior Climate Solutions may keep track of appointments scheduled and viewed, websites and pages our users visit within, in order to determine what Interior Climate Solutions services are the most useful overall. This data is used to deliver customized content and advertising within the Interior Climate Solutions site to customers whose behavior indicates that they are interested in a particular subject area.

Sharing your personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store (you can read more about how Shopify uses your Personal Information at We also use Google Analytics to help us understand how our customers use the Site (you can read more about how Google uses your Personal Information at You can also opt-out of Google Analytics at

Interior Climate Solutions may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for services or appointments with employees of ICS. All such third parties are prohibited from using your personal information except to provide these services to Interior Climate Solutions, and they are required to maintain the confidentiality of your information.

Interior Climate Solutions will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Interior Climate Solutions or the site; (b) protect and defend the rights or property of Interior Climate Solutions; and, (c) act under exigent circumstances to protect the personal safety of users of Interior Climate Solutions, or the public.

Behavioral advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This advertising is done using anonymous data from browser “cookies” and web browser session ids and does not involve accessing personally-identifiable information such as name or address.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Use of Cookies

The Interior Climate Solutions website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Interior Climate Solutions pages, or register with Interior Climate Solutions site or services, a cookie helps Interior Climate Solutions to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Interior Climate Solutions website, the information you previously provided can be retrieved, so you can easily use the Interior Climate Solutions features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Interior Climate Solutions services or websites you visit.

Security of your Personal Information

Interior Climate Solutions secures your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Children Under Thirteen

Interior Climate Solutions does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Interior Climate Solutions by contacting us here:

Phone:  833.794.2667

Changes to this Statement

Interior Climate Solutions will occasionally update this Statement of Privacy to reflect company and customer feedback. Interior Climate Solutions encourages you to periodically review this Statement to be informed of how Interior Climate Solutions is protecting your information.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Your rights under the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

If you line in California, you may opt out of the sale of your personal information.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Contact Information

Interior Climate Solutions welcomes your questions or comments regarding this Statement of Privacy. If you believe that Interior Climate Solutions has not adhered to this Statement, please contact Interior Climate Solutions at:

Interior Climate Solutions, LLC
8908 Ambassador Row
Suite 200
Dallas, TX 75247
Email Address:
Telephone number: 469.949.8393


Effective as of May 31, 2023