The goal is a same-day fix.
Equipment down at an open location? Call the service line at (469) 949-8393 with the location, the equipment and what it’s doing to the business. If the repair needs approval, the price goes to whoever approves it and we follow up until we have an answer.
2,700+after-hours and weekend calls in the last 12 months. Reactive calls worked before 7 a.m., after 6 p.m. or on weekends.
Call logged at 8:32 a.m. Cooler holding 39°F by 6:31 p.m.
- Site
- A national convenience store customer, Irving, Texas
- Date
- Monday, November 24, 2025
- Equipment
- Walk-in cooler, rooftop condensing unit
Call logged: the walk-in cooler isn't holding temperature.
Technician on site. Finds a damaged compressor, a restricted filter drier and a leak.
New compressor, driers and low-pressure switch in, system charged, cooler holding 39°F.